Recuva Technologies' Privacy Policy

When you use our services, you trust us with your information. We understand this is a big responsibility and we work hard to protect your information and manage with control.

Your right to privacy is important to us. We take the security of your information seriously and have policies and processes in place to ensure it remains safe. This Privacy Policy is meant to help you understand what information we collect, why we collect it, and how you can update, manage, export, and delete your information. All data collected is in compliance with Data Protection Act, the Privacy and Electronic Communications (EC Directive) Regulations 2002 and GDPR.

Know us:

Welcome to Recuva Technologies Pvt. Ltd, located at 285 Shanti Pally Kolkata 700107.

Find us at www.recuvatech.com. We operate under the brand name British Opinion Polls, and our modus operandi includes telephone surveys on behalf of UK clients to help them target their products and services with efficiency and efficacy. No worries we always display our telephone number when we make calls and provide even the opportunity to call us back.

To contact us, call on +44 1213680702 or email at: info@recuvatech.com

.Information we hold about you:

• Name | Address | E-mail address
• Telephone number
• Information about services you use frequently and other related information
• Recordings of calls | sms | emails | etc.  in accordance with data protection legislation and other applicable law.
• Campaign specific data which we will discuss with you later.

Information we don’t hold about you :

• Credit & Debit card details | Bank account details.
• Medical history | Political | Religious beliefs.
• Bank Balance | other assets belonging to you.
• On data subjects below 18 years of age or above 75 years of age.

How long we keep your information:

We keep your personal data only for as long as necessary in accordance with regulatory and legal requirements and will decimate it securely at the end of the business. We have data retention deadline and if you would like to know any specific timescales, please ping us on given mail id.

Why we collect your Information:

Your personal information may help us to improve our ability to cater your needs on a personalized basis by helping us to learn more about you and your purchasing habits and also allow us to let you know about offers you might be interested in. Your information may be used for data validation, enhancement, information verification, suppression, tracing and to the extent permitted by law, individual reference or lookup services.

Yes you can Un-subscribe from our services at any time. Furthermore, you can request deletion of your details from company’s database as per your preferences for not using your information for any of the above.

We work with many of the UK’s leading brands to help them target their offers more precisely by collecting key purchasing information on their behalf. This survey process where we collect your data helps them understand the customer needs and sales program.

How we protect your information

Be assured. You data will never be breached. We use different network security - physical, electronic, and procedural safeguards to prevent unauthorised access, theft, accidental loss of data, disclosure or deletion of data. The information is accessible to only a limited people who have been authorized inside our organization and we have protocols to cope with unfortunate events if it happens beyond our control and accessibility.

No data transmission over the internet can be entirely secure still we use our best and reasonable endeavours to protect the security of your personal information from unauthorised access.

To whom we transfer your Information:

Marketing Service companies like Insurance | Telecom | Utility |  Investments | Home Appliance & Finance are the companies who collect data from Data Controllers like us and help their clients to redirect sales of products and services which best suit your needs, perform essential services for you The Marketing Services Providers to whom we work with, are strictly limited to only those organisations we have completed checks on and who will process your data in strict compliance with all laws, regulations and guidance with regard to Data Protection Act. We will share your data under strict license terms with the Marketing Services Providers for using it to create products and services and helping organisations better understand the traits of their customers; communicate with them more effectively; and find others like them across a range of marketing channels.

Under the Data Protection Act., We are also permitted to share some information with third parties who use such data for marketing purposes (including credit and risk assessment and management, research & analysis, identification and fraud prevention, debt collection and returning assets to you) within the ambit of the law. This would include the data you provide to us today, at any time in the past and in the future.

We will only share or exchange data with third parties with the protection of a written agreement and the ability to oversee their activities, unless information is required for regulatory reasons. We may share your information with organisations based outside the UK and  European if required. Where this is the case, we will only do so provided that organisation complies with local data protection regulations and with a written agreement.

Where we have relationships with other organisations that process your information on our behalf, we take care to ensure they have high data security standards. We will not allow these organisations to use your personal information for unauthorised purposes. In the event that a third party may deliver all or part of the service requested by you, whilst the information you provide will be disclosed to them, it will only be used for the administration of the service provided and to maintain management information for business analysis. Our Third parties Sponsors may contact you for the purposes of direct marketing by Email marketing, post, telephone, SMS/MMS Mobile Message Marketing or Social Media Advertising.

Our Market Service client deals in different spheres:

General stores | Automotive | Property | Home furnishings | Fashion, and clothing | FMCG and Pharmaceutical | IT and home computing | and Telecoms and utilities | Loans | Credit cards | Mortgages | Investment | Savings and Funds | Insurance of Homes and Cars | Personal and other insurances | Travel and Hotels | Health & Fitness | Media and publishing companies | Charities | Legal Institution | Education, etc

Customer’s right to Opt-Out:

We respect your rights to your personal data. The GDPR provides the following rights for individuals as follows -
• The right to be informed
• The right of access
• The right to rectification
• The right to erase
• The right to restrict processing
• The right to data portability
• The right to object
• Rights in relation to automated decision making and profiling.

This policy will be updated as necessary to reflect best practice in data management, security and control and to ensure compliance with any changes or amendments made to the Data Protection Act, 2018 or similar law. You can request to stop sharing your details at any time or in future.

Consent and Legitimate Interests.

We ensure safeguarding your personal information and obliged to  process your information in line with all laws concerning the regulation and protection of data Information Act.

Where we process data for the purposes of surveying or marketing, including when we share information with third parties, we will typically do so under the lawful basis of your consent by contacting you through Mail | SMS | Telephone Calls or legitimate interest. We use this legitimate interest to profile your data | share information with third parties, depending on the nature of our agreement with those third parties | marketing and surveying even it does not appear on the Telephone preference service and Mail Preference system. Since the process of your information is based on consent and legitimate interest, you have right to object and withdraw your consent at any time. We may also monitor and keep records of email | telephonic communications which you send to us or any other communications with you in accordance with this policy and other business interests.

We may also use your data to -communicate with you, keep our records up to date, for the investigation of or prevention of crime, for research and statistical purposes, to disclose to regulatory bodies for the purposes of monitoring and/or enforcing our compliance with their requirements, to process job applications, to gain feedback from you, to prevent crime and meet our legal obligations, prudentially manage our business using models and forecasts, keep you informed of other relevant products or services that may be of interest to you where you have provided consent.

 You always have the right to refuse to answer any question.

Unsubscribe:

You can unsubscribe from our trading entity - British Opinion Polls at any time by submitting details on our website or request to opt out even on calls during survey. We would add his or her telephone number in our global DNC file. Your details will be suppressed as per your request and neither further emails / sms will be sent to you nor any details be passed onto any 3rd parties for the usage described in this Privacy Policy. To request suppression from British Opinion Polls completely, please write to us at info@britishopinionpolls.com / contact@recuvatech.com

Reminder- You are not required to pay any fees for exercising your rights nor any charges will be incurred on you while undergoing survey program. Please do not include confidential information in e-mails or letters while contacting with us.

You can also complain to the ICO at https://ico.org.uk/  if there is serious mishappening with your data information.